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Key Feature Comparison

FeatureGPT Shopping LimitationsGoogle B2B AdvantagesChatbot Enhancement Solutions
Query HandlingWeak complex query supportAdvanced B2B filtersNLP chatbots interpret nuanced requests (e.g., “ISO-certified suppliers with NET 30 terms”)
Trust SignalsNo verification systemThird-party verifiedVerification bots instantly share compliance docs/certifications
Workflow SupportOnly PDP redirectsQuotes + tiered pricingProcurement bots automate RFQs and approval workflows
Mobile ExperienceInconsistent interfaceCross-device optimizedMobile-first bots enable purchasing via WhatsApp/WeChat
Catalog AccuracyFrequent SKU mismatchesReliable structured dataSmart search bots clarify technical specs before showing products
PersonalizationLimited customizationBasic (past orders)AI recommendation bots suggest based on contract terms/history